Utilities simply provide their customers with a link from their website or emails. Customers can save the app just like a traditional app with a link on their phone.
Customers report outages for single or multiple locations directly from their phones. The Control Room see the Reports as markers on a map, data in a grid, and various notification options.
Utilities can simply integrate to Avalanche OCP or an OMS to provide real-time outage information about saved locations.
Reduced communication costsMost call centers cost about $6/call to process a fault call. An outage report via Avalanche Outage Reporter is instant and no cost!
Faster identification of issuesLower SAIDI/CAIDI costs. More information allows you to identify and resolve faults faster.
Integrate into your OMSOutage Reporter has a modern webhook API allowing you to collect notifications and update your OMS in real-time.
No setup costsIt's simple for customers to access from a URL link on their smart phone, with no app to install. The Control Room interface is designed for fast identification and response.
Designed for the Control RoomOutage Reports appear instantly as icons on a map or in a grid with address and cause details and a call back number.
Configurable NotificationsYou can configure alerts via TXT or email so you get notified that there is an event, even if the control room doesn’t have AOR open.
Setup Avalanche Outage Reporter for FREE in less than 20 minutes. Register your utility now and try it for yourself!Setup Your Utility
Use your own brandingUpload your own logo to brand it as your own web app.
Easy definition of your network coverageDefine your network territory by simply creating a KML file in Google Earth for your utility, or exporting one from your GIS.
Immediate customer updatesNo calls, no hassle, customers get updates on all their saved locations through Avalanche OCP integration.
Up and working in under 30 minutes..Customers deserve to be able to have a fast way to submit this valuable information about outage location and cause.
Absolutely! When you set up your organisation in the maintenance area just add a logo, and as if by magic it will appear on the AOR mobile application.
Absolutely!, Avalanche Outage Reporter is a standalone application designed to run independently from Avalanche OCP.
We work with Utilities all over the world and have specific domain expertise and experience in the area of Outages and Operations Management. We thought it would be interesting, and kind of cool to create an app that every utility and their consumers could use anywhere in the world, with immediate benefit. It also helps us prove up new technologies and share that with the community. It's part of taking our industry forward.
In case anyone asks, NO there are no ads or other monetization, it's a clean operations management tool designed specifically for Utilities.
Like you, AOR comes with extensive utility operations management pedigree, so we are keen for you to try it out. If you like it, (we hope so!) that's awesome and if you think it’s not useful we’d love to hear why!